THE FIRST OF ITS KIND
AskNicely embeds real-time customer feedback into your other systems. Imagine the power of your CRM autonomously surveying customers (using the Net Promoter Score framework) and then attaching customer sentiment to individual customer records. It’s a revolution. AskNicely does the best job of measuring NPS, then it gives you radical tools to improve it!
Surveying customer intent starts with a high survey response rate. AskNicely utilizes dozens of innovations to drive the highest industry survey response rates.
Make all your systems (from CRM to HelpDesk) customer happiness capable with no coding.
Email to Survey
Upload customer details, or connect AskNicely to your CRM or HelpDesk system to automatically survey customers.
Engage the Business
Drive leaderboards and reports. See NPS by product, channel, rep, anything. Track sentiment over time to see the impact of business initiatives on NPS.
Close the Loop
Turn promoters into referrers & deal with detractors with automatic routing of feedback via email or Slack. Intelligent templates and other tools deal with customer response at scale.
1,000,000+ NPS surveys a week for the world’s biggest brands (and some of the newest).
Highest Rated for Customer Satisfaction
2016 Enterprise Feedback Management software ratings
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All of the research out of the AskNicely lab, about measuring and improving Net Promoter Score, in one definitive e-book.
Get a 20 minute deep dive into how AskNicely can work for your business.