Real time Net Promoter Score with Intercom

Intercom is a fantastic tool for managing customer communications in super clever ways – we love using it for AskNicely. Now, with the AskNicely Intercom integration for NPS, you can extend automate a real time Net Promoter Score process: Automatically trigger AskNicely NPS surveys to your customers based on Intercom events We can send surveys to all your Intercom contacts or …

The Newbie Guide to Net Promoter Score

If you’ve ever been a customer (and you know you have) you’ve probably had an idea or two about how a business or service you use could do better. That barista at your local café could take her lip ring out for starters. The corner store could get cherry blossom Kit Kats back on the shelves. Your bank could send …

How to get a 50% NPS survey response rate [CHECKLIST]

Here’s a job I hate. Managing customer feedback surveys. Don’t get me wrong – it’s incredibly important. It’s the process I take issue with. Some poor marketing person has to extract a list of customers, pump it through some online survey tool (there could be a monkey involved, hmmm), extract the results to a spreadsheet and then panelbeat them into …

Baring all – publicly exposing our Net Promoter Score results

It was a curious feeling when my finger hovered over the mouse button to kick off the first Net Promoter Score (NPS) survey of our customers. It wasn’t just the irony that we were using our own service – AskNicely – to track NPS and get customer feedback from our customers that use AskNicely for the same purpose. The feeling …

One simple change to quickly improve your Net Promoter Score

So, you’re measuring Net Promoter Score for your business? It’s a very smart decision. You’re rubbing shoulders with brands like Apple, Amazon and Zappos who all rely on NPS to create armies of raving brand advocates that trumpet their merits to friends and workmates. Now, how does your score compare to theirs? If, like those brands, your NPS tops 60 …

Track Net Promoter Score with MailChimp

Great news for MailChimp users… you can now automate your whole Net Promoter Score program in just two minutes with AskNicely. MailChimp is one of the world’s most popular email marketing platforms and a huge inspiration for us in the way we designed AskNicely. We’ve sweated all the details to make the experience of running a daily Net Promoter Score …