NPS for Salesforce

 

Rather than measuring NPS with external survey tools, AskNicely surveys your customers from within Salesforce.

 

Beautiful One-touch Surveys with Stellar Response Rates.

AskNicely uses one touch surveys (the customer feedback gold standard), easily configured to your colors, logos and languages. Our surveys look and work great on both desktop email and mobile. This, combined with dozens of other innovations, drive our average survey response rate of 38%.

Customer Sentiment Automagically!

It’s super simple to set AskNicely to autonoumously survey a sample of your customers daily in Sales Cloud, or to automatically trigger sending a survey when key customer events occur in Salesforce, including closing a case in Service Cloud. AskNicely’s algorithms protect from survey fatigue.


NPS linked to Contact records.

Because AskNicely puts survey results directly into Salesforce tied to accounts and contacts, your native Salesforce dashboards can track Net Promoter Score in real-time. You can filter NPS results by region, agent, product… in fact by any field you have in your Salesforce contact record.

From mobile and desktop dashboards for line managers to CEOs, through to Leaderboards on digital signage for front line teams, AskNicely with Salesforce puts customer happiness front and center.


Respond to feedback individually, or at scale.

With AskNicely for Salesforce, account managers can see NPS feedback from decision makers and influencers in their accounts, and close the loop on at risk customers. Use your existing Salesforce case management and assignment workflows to create cases on dissatisfied accounts and prompt follow-up.

Because with AskNicely, all your contacts in Salesforce will also have sentiment attached to their record, it’s easy to set up automations to deal with promoters or detractors differentially at scale, even including what marketing content they receive.


Intelligent Analysis

AskNicely uses follow on questions, and intelligent comment-text analysis to identify common themes in the feedback of promoters and detractors, transforming unstructured, open-ended comments into actionable insights.

 

Connect AskNicely to other platforms.

Because your business doesn’t just run on Salesforce, AskNicely integrates with your other systems, including Slack for notifications, Klipfolio or GeckoBoard for digital signage, ZenDesk for helpdesk, Intercomm for customer communications, and many more.

 
 
Bigcommerce
Cherwell
Cliniko
Cyfe
Collect
Email to Survey
Freshdesk
Geckoboard
Groove
Help Scout
Intercom
Klipfolio
Marketo
MailChimp
Mixpanel
Salesforce
Shopify
Slack
Vonigo
Webhooks
Zapier
ZenDesk
 

Same day setup without IT.

AskNicely can be added to your Salesforce instance and set up in a few clicks. Enough said! Find out more…